Reporting a Concern About a Staff Member

At Elevate Wellbeing Group, we operate under the strict principle that "it could happen here." We recognise that any child can be vulnerable to abuse, and we take our duty of care with the utmost seriousness.

We demand the highest standards of professional conduct from our mentoring team. However, if you ever have a concern regarding the behavior of any Elevate Wellbeing Group staff member or Director towards a child, it is vital that you report it immediately.

How to Report:

Internal Escalation: You can report concerns directly to our Designated Safeguarding Lead, Ben Reynolds, via ben@elevatewellbeinggroup.co.uk.

External Escalation (LADO): If your concern involves the Director, or if you feel you need to speak to an independent statutory authority, you should contact the Local Authority Designated Officer (LADO). The LADO is responsible for managing allegations against adults who work with children.

Because we operate across the region, you can direct your concerns to the LADO team where the child resides or where our business is registered:

Jon Goddard - South Gloucestershire LADO: 01454 868508

Bristol LADO: 0117 903 6400

If you believe a child is in immediate danger, please dial 999.

Our Safeguarding Commitment

Safeguarding is at the absolute core of everything we do at Elevate Wellbeing Group. Because we operate out in the community and work with vulnerable young people, we maintain an uncompromising approach to child protection, safety, and professional boundaries.

Statutory Compliance: Our policies, procedures, and daily operations are strictly aligned with the latest statutory guidance, including Keeping Children Safe in Education (KCSIE) 2026, Working Together to Safeguard Children, and the BNSSG regional framework. We work seamlessly with Local Authorities, schools, and families to ensure a unified, transparent approach to student welfare.

Safer Recruitment: We practice rigorous Safer Recruitment. Every member of the Elevate Wellbeing Group team is required to undergo a strict vetting process before they begin any mentoring work. This includes an Enhanced DBS check (with Children’s Barred List information), comprehensive professional referencing, a full employment history review, and ongoing DBS Update Service tracking.

Training, Clinical Governance & Supervision: Our team is trained to identify and promptly report any concerns regarding a young person’s welfare. Mentors participate in ongoing mandatory safeguarding training, structured monthly managerial check-ins, and benefit from our termly BACP-registered clinical supervision oversight to ensure practice remains safe, trauma-informed, and highly effective.

Dedicated Oversight: All safeguarding practices, reporting procedures, and risk assessments are managed and continuously reviewed by our internal Designated Safeguarding Lead (DSL), Ben Reynolds, and Deputy DSL, Ruby Bessell.

Request Our Policies & Prospectus: We believe in complete transparency with our commissioning partners. Our comprehensive Service Provision Prospectus, Safeguarding & Child Protection Policy, Lone Working Protocol, and detailed Risk Assessments are available to schools and Local Authorities upon request as part of our full Commissioning Pack.

If you have a safeguarding query or would like to request our complete documentation suite, please contact our DSL directly at: ben@elevatewellbeinggroup.co.uk.